Comprehensive services
Everything a full-time DPS does,
without the full-time salary or benefits package.
On-site support when your agency needs it, audit-ready documentation, and hands-on oversight across compliance, clinical, and operations — without the salary, benefits, or overhead of a full-time hire. DOH policies and regulations change constantly — staying current with those shifting expectations is a core part of the work, so your agency is measured against what the Department expects now, not what it expected last year.
Compliance & audit readiness
Staying inspection-ready year round, not scrambling when notice arrives.
- ◆On-site for DOH audits — and if travel takes me out of town, full remote support throughout, with a team RN available to attend in person where needed
- ◆DOH Plans of Correction written & submitted
- ◆Full binder maintenance & audit-ready documentation
- ◆Patient & personnel file audits
- ◆OMIG audit support
- ◆Policy management & DOH regulatory guidance
Clinical oversight
Direct supervision of the nursing side, backed by an additional Home Care RN and multiple assessment reviewers on staff.
- ◆Available on-site as needed
- ◆Nursing assessment oversight & faxing MD orders to physicians for timely signature
- ◆Nursing team oversight & clinical workflow support
- ◆RN, PCA & HHA scope-of-practice expertise & guidance per Board of Nursing & DOH
- ◆Oversees the full PCA school curriculum through DOH — setup, classes and documentation, start to finish
Operations, HR & systems
The day-to-day machinery that keeps an agency running clean.
- ◆Health Commerce System (HCS) management & updates
- ◆CHRC & Registry setup for new employees
- ◆Full HR compliance support, onboarding & in-service support
- ◆Proficient in HHA Exchange, RNPad & ARLA
- ◆Staff training on RNPad, HHAExchange & other platforms
- ◆Converting agencies from paper to electronic records — less storage, faster retrieval at audit, and a more efficient office day to day
- ◆Quarterly & governing board meeting coordination
DOL support, grievances, complaints & incidents
Experienced handling of the issues agencies least want to face alone.
- ◆Expert guidance on DOL issues and questions your agency faces on a daily basis
- ◆Grievances handled end to end, with documentation that holds up on review
- ◆Complaints & incidents — expert handling from investigation through documentation, reporting & resolution
- ◆Corrective action identified, implemented & documented so the same issue doesn't resurface
Packages are built around your census and coverage needs.
Tell us where your agency stands and we'll send pricing that fits.
Request packages & pricing