Jaime FrandMSN, RN

Comprehensive services

Everything a full-time DPS does,
without the full-time salary.

On-site support when your agency needs it, audit-ready documentation, and hands-on oversight across compliance, clinical, and operations. DOH policies and regulations change constantly — staying current with those shifting expectations is a core part of the work, so your agency is measured against what the Department expects now, not what it expected last year.

Compliance & audit readiness

Staying inspection-ready year round, not scrambling when notice arrives.

  • Available on-site for DOH audits
  • DOH Plans of Correction written & submitted
  • Full binder maintenance & audit-ready documentation
  • Patient & personnel file audits
  • OMIG audit support
  • Policy management & DOH regulatory guidance

Clinical oversight

Direct supervision of the nursing side, backed by an additional Home Care RN and multiple assessment reviewers on staff.

  • On-site visits as needed for direct oversight — routine, unannounced, or during a survey
  • Nursing assessment oversight & timely MD orders
  • Nursing team oversight & clinical workflow support
  • RN, PCA & HHA scope-of-practice expertise & guidance per Board of Nursing & DOH

Operations, HR & systems

The day-to-day machinery that keeps an agency running clean.

  • Health Commerce System (HCS) management & updates
  • CHRC & Registry setup for new employees
  • Full HR compliance, onboarding & in-service support
  • Proficient in HHA Exchange, RNPad & ARLA
  • Staff training on RNPad, HHAExchange & other platforms
  • Quarterly & governing board meeting coordination

DOL support & grievances

Experienced handling of the issues agencies least want to face alone.

  • Expertise in handling Department of Labor issues
  • Expertise in handling grievances

Packages are built around your census and coverage needs.

Tell us where your agency stands and we'll send pricing that fits.

Request packages & pricing